Frequently Asked Questions
NEW PROGRAM STRUCTURE
·
What were the County’s objectives in making changes to the Defined Contribution Program?
·
What process did the County use to select a provider?
·
Why was ING selected as the provider?
·
When are these changes effective?
INVESTMENTS
·
Why did the County decide to modify/reduce the investment choices under the Program?
·
What criteria did the County use to determine the investment options to be offered?
·
What are my investment choices?
·
What are target date lifecycle funds?
·
When do the new investment choices become available?
·
How can I receive fund performance information?
FEES AND EXPENSES
·
What are the ongoing annual expenses under the Program?
·
Will I be charged any fees associated with the transition?
·
When will group education meetings for the transition be held?
·
Do I need to do anything if I am currently a participant in the
Program?
·
How will my contributions and account balance be transitioned to the
new investment options?
·
How will my account be transferred if I have fixed account assets
with ICMA?
·
How does the fund mapping process work?
·
What should I do
happens
if I want my contributions or account balance mapped in a
different manner?
·
Can I continue to have my contributions directed to my current
provider?
·
Can my account balance remain with my current provider?
·
What happens if I am receiving periodic benefit payments from my
current provider?
·
If I am receiving electronic payments from my current provider, will
they be continued by ING?
·
Is there a period of time during which I cannot access my account?
·
Is my money still invested during the conversion period? Will I be out of
the market?
·
Do I lose money as a result of the conversion?
·
When can I make changes to my account?
·
Will I be subject to taxes on my funds because of the transition?
·
Will I receive confirmation that the transition is complete?
SERVICES
·
What services will ING and its local representatives provide?
·
Do I need a password to access my personal account on the
Voice Response Unit and the web site?
·
How frequently will fund performance be updated?
·
How quickly will my transaction requests be processed?
·
Will ING confirm my transactions?
·
When will I receive my first quarterly statement from ING?
NEW PROGRAM STRUCTURE
What were the County’s
objectives in making changes to the Defined Contribution Program?
The County’s primary objective of this process was to
help employees better prepare for retirement.
In order to achieve this objective, the County sought to:
·
Lower administrative costs paid by
participants. Because the cost of the Program
is paid for entirely by participants, the County wanted to ensure that participants
pay competitive fees for the investments and services provided. This could provide participants with the
potential to save more.
·
Simplify the investment process and encourage
participation by offering an improved investment menu with a wide variety of
competitively priced options.
·
Provide access to local representatives who offer
personalized one-on-one meetingsindividual consultations
and financial education.
What process
did the County use to select a provider?
The County issued a Request for Proposal (“RFP”) to all
interested providers of deferred compensation and defined contribution services. A Selection Committee made up of individuals
from the various departments throughout the County was responsible for
reviewing the proposals, evaluating the responses and interviewing the
providers. Throughout this process, the Committee had
the assistance of a consultant, Lockton Benefit Company. Members of Lockton Benefit Company also
assisted the Selection Committee in the proposal evaluation and interview
process. Seventeen companies replied to
the initial RFP. Interviews were held
with the top five finalists from the proposal evaluations. Following a rigorous review and evaluation
process, the Committee made the recommendation to select ING Life Insurance and
Annuity Company (ING), and this recommendation was approved by the Board of
County Commissioners.
What gives
The County has responsibility for oversight
of the Program and is held to fiduciary standards under State and local law in
its ongoing monitoring of the Program.
For the 457 Program, even though contributions are made by participants,
it is still considered an employer plan.
As a fiduciary and sponsor of the Program, the County has the obligation
and authority to make necessary enhancements and adjustments including the
selection of Program providers.
In selecting ING as the provider and in
implementing these Program enhancements, the County
believes it has met its fiduciary responsibility to offer a program with a
provider that makes available the best combination of education, administration
and investment services. The County
believes that it has acted in the best interests of all Plan participants and
beneficiaries.
Why was ING
selected as the provider?
ING was selected because it was judged to have submitted
the best overall proposal. ING’s
strengths include:
·
Experience with deferred compensation plans. ING provides services to over 4,300 state,
city and county deferred compensation plans, including over 250 cities and
counties in the State of
·
Competitively priced fund menu and array of services.
·
A local service team consisting of three experienced employees
·
Commitment to reenergize the County’s Program through a comprehensive
and customized education program, including a custom Program web site.
·
Demonstrated experience in facilitating smooth and seamless plan
transitions.
When are these
changes effective?
These changes are effective
Why did the County
decide to modify/reduce the investment choices under the Program?
The County’s goal is to offer a broad array
of investment options, with reduced participant costs. The current Program includes redundant
investment options, higher fees, and too many choices resulting in confusion as
to account diversification.
In reviewing the current menu with its
investment consultant, the County determined that there were an extremely high
number of investment options that followed the same investment style and even
held many of the same stocks.
Eliminating investment options with overlapping investment styles will help
reduce confusion in the fund selection process for participants. The new menu provides participants with the
ability to reduce overall expenses and diversify their portfolio from a broad
spectrum of investment options.
What criteria
did the County use to determine the investment options to be offered?
The
County evaluated investment options using a
wide range of criteria including:
·
Portfolio characteristics
·
Consistency of investment style
·
Clarity and strength of investment philosophy and process
·
Depth and quality of resources
·
Brand identity in the marketplace
·
Competitiveness of fees
·
Portfolio manager tenure
·
Performance in both up and down markets
·
Consistency of returns
What are my
investment choices?
You will have a menu of 21
investment options. A description of
each option is provided in the fund fact sheets that include a manager profile and information on investment objective and
strategy, risks, and top holdings and sectors (where applicable). You should consider the investment
objectives, risks, and charges and expenses of the investment options carefully
before investing. Fund prospectuses,
containing this and other information, are available through your local
representative. A Participant
Information Booklet is also included in this mailing. Please read this information carefully before
investing.
What are target date lifecycle funds?
The five target date
lifecycle funds, ING Solution Portfolios, are a family of funds that consist of
an underlying portfolio of investment options that track to a certain date for
retirement. They help make investing for your
retirement easier. You simply select the
ING Solution Portfolio with the target date closest to the year you expect to
retire. These portfolios are rebalanced periodically
and, over time, migrate to a more conservative investment mix so you won’t have
to rebalance your account.
Target date funds can help
simplify your investment selection.
However, they are subject to risk. Please refer to the ING Solution Portfolio
fund fact sheets included in this booklet.
When do the new investment choices become available?
These new options will be
available on September 19th.
How can I
receive fund performance information?
Beginning September
19th, you can receive fund performance in a variety of ways:
·
Through the custom web site for the Program at ingretirementplans.com/custom/joco
·
By calling ING’s toll-free telephone line at (800) 584-6001
·
With your quarterly participant statements
·
Through ING’s local office by contacting your local representatives at (913) 661-3797
FEES AND EXPENSES
What are the
ongoing annual expenses under the Program?
·
There are NO annual
administrative expenses under the Program.
Any administration expenses that you currently pay will be eliminated.
·
Investment management expenses apply to each of the variable investment
options. Please refer to the enclosed
fund fact sheets for the expenses associated with each option.
Fund prospectuses can also be obtained from our local
representatives. The revised menu of
funds has a range of investment management expenses from a low of 0.25% up to 1.45%
annually. Your actual expenses will vary
depending on the options you choose for your account.
Expenses charged by the
specific funds offered under the Program will be reflected in the performance
for that fund option. The fund fact
sheets included in this booklet and updated on a quarterly basis also include
fund expenses.
Will I be charged any fees
associated with the transition?
No. You will
not be charged any fees as a result of the transition.
However, if you currently have an account with ICMA,
there are two funds that include a redemption fee if amounts are held for less
than a certain amount of time. Specifically,
Fidelity Diversified International Fund has a 1.0% redemption fee on amounts
held in the fund for less than 30 days, and Fidelity Small Cap Retirement Fund
has a 1.5% redemption fee on amounts held in the fund for less than 90 days. If you have amounts invested in either of
these two funds, this redemption fee may be imposed upon transition if you have
not met the minimum holding period required for such funds. In the event it is imposed, the County will
make your account whole by crediting your account with ING with an amount equal
to the redemption fee imposed.
PROGRAM TRANSITION
When will the group education meetings for the transition be held?
Group education meetings are
scheduled to begin on
A schedule of meetings is
included in this booklet, posted on the OFM-Benefits web site at http://ofm.jocogov.org/defaultbenes.htm
and available by calling ING at (913)
661-3797.
In
addition to the initial education meetings, ING will provide retirement and
financial education seminars, newsletters and other materials to keep you
informed about the Program, and other topics relevant to your investment and retirement
objectives. Also, our local representatives
will be available for one-on-oneindividual consultations.
Do I need to
do anything if I am currently a participant in the Program?
Yes. You
need to submit a completed beneficiary
designation form which is included in this booklet.
In addition, if you have not already done so,
you need to review your current investment options and fund allocations.
How will my contributions and account balance
be transitioned to the new investment options?
In order
to facilitate a smooth transition, your current account balance and ongoing
contributions will be transitioned to the new options through a process called “fund
mapping.” Fund mapping describes the
transfer of each of the existing investment options to a similar option
available in the new fund menu. The
objective of the mapping process is to identify investment options under the
new menu that have similar risk and potential reward characteristics as the
current options. In evaluating the new
options, the County and its consultant considered investment style, risk
profile, sector holdings, asset class and long-term performance potential.
How will my account
be transferred if I have fixed account assets with ICMA?
If you currently have
fixed account assets in the Plus Fund with ICMA, their contract contains
restrictions that will not allow your fixed account value to transfer at this
time. Assets maintained in this account
will be liquidated by ICMA within the next twelve months and automatically
transferred to your account with ING.
While the fixed assets
with ICMA will not transfer immediately, ING will maintain all information and
records for your account, and will provide all account servicing after the
September transition. What this means for you is that you will only see one
fixed investment option under the Program, and it will reflect one blended
credited interest rate. The quarterly
account statement you receive from ING will reflect your total account balance,
including any amounts related to the ICMA Plus Fund, and the current interest
rate. In addition, although the ICMA
Plus Fund will not transfer immediately, there will not be any restrictions on
your ability to receive distributions under the Program, make investment
transfers or request contribution allocation changes.
How does the
fund mapping process work?
The Fund
Mapping chart included in this booklet illustrates how each investment option
with Nationwide and ICMA will be mapped to the new investment options. The fund
mapping approach chosen by the County is a default strategy and happens
automatically.
What should I do happens if I
want my contributions or account balance “mapped” in a different manner?
On or before
September 8th, you can contact your current provider to make
contribution allocation changes and/or fund transfers. The chart below identifies the relevant
contact numbers for each company.
|
|
Toll-free Telephone Number |
Web Site |
Nationwide |
(877) 677-3678 |
nrsforu.com |
ICMA |
(800) 669-7400 |
icmarc.com |
Alternatively,
you can wait until after the transition ends on September 19th, and
contact ING to change your investment allocation to any of the new investment
choices available under the Program. ING
representatives can be reached at (800)
584-6001 or at ingretirementplans.com/custom/joco.
Can I continue
to have my ongoing contributions directed to my current provider?
No. Beginning with the September 15th
payroll, all ongoing payroll contributions will be directed to ING and mapped based
on your investment allocation in effect with your current provider as of September
8th. You cannot continue to direct
contributions made after this date to your current provider.
If you
currently have an account with both Nationwide and ICMA, and are making
contributions to both providers, mapping for your contribution allocations will
be based on your Nationwide allocations.
Can my account
balance remain with my current provider?
No. All assets, with the exception of the ICMA
Plus Fund, cannot remain with your current provider. However, some retirees may be receiving
annuity payments. These annuity payments
will not transfer to ING as an annuity is a contractual obligation between you
and the financial organization that issued the annuity.
What happens if I am receiving periodic
benefit payments from my current provider?
ING will assume responsibility
for systematic withdrawal option (SWO) payments currently being made by
Nationwide and ICMA to retired participants.
If you are due to receive a SWO payment in September, you will receive
this payment early, from either Nationwide or ICMA (as appropriate). SWO payments made on and after October 1 will
be issued by ING.
SWO payments from ING are processed on the 1st
and 15th of the month. If
your current payment date occurs between the 1st and 14th
of the month, your payment will be processed on the first of the month. If your payment date is the 15th
through the 31st, your payment will be processed on the fifteenth of
the month.
A
direct deposit program for SWO payments is available at no additional
charge. Electronic Funds Transfer (EFT)
is an electronic deposit of your payments directly into your checking or
savings account by an automated clearing house.
This allows you to receive your payments more quickly than with
traditional check processing timelines.
For example, payments that are mailed are typically received within 5-7
days of the processing date. Payments
made by direct depositEFT are generally
posted to your account in two business days of processing.
If I am receiving electronic
payments from my current provider, will they be continued by ING?
Yes. If you are not currently taking advantage of
EFT and would like to do so, contact ING following the transition on September
19th at (800) 584-6001 for additional information.
CONVERSION PERIOD
Is there a
period of time during which I cannot access my account?
Yes. In order to help ensure the smooth transition
of the Program, it is necessary to have a short period of time, the conversion
period, during which certain transactions are not processed. The conversion period will begin as of the
close of the New York Stock Exchange (generally
Is my money still invested during the
conversion period? Will I be out of the
market?
During a
plan transition, it is fairly common for plan participants to be out of the
market for some period of time. ING is
working with the County and the current providers to minimize any time out of
the market.
The
assets in your account will remain with your current provider until the
liquidation date of September 14th.
On the transfer date, expected to be September 15th, when
assets are transferred to ING, your money will be reinvested based on the
mapping instructions provided to ING by the County (see the Fund Mapping chart
included in this booklet). Assuming ING
receives the assets on September 15th, you will be out of the market
for one business day.
Do I
lose money as a result of the conversion?
No. Mapping is a dollar-for-dollar
process. While the share/unit price of
the current investment option may be different than the price of the fund it is
being mapped to (resulting in a different number of shares/units), the dollar
value of your account remains the same.
For example, if your account balance with Nationwide or ICMA on September
14th is $20,000, your initial account balance with ING on September
15th will be $20,000.
As mentioned previously, Please note that if
you currently have an account with ICMA, there are two funds that include a
redemption fee if amounts are held for less than a certain amount of time. Specifically, Fidelity Diversified
International Fund has a 1.0% redemption fee on amounts held in the fund for
less than 30 days, and Fidelity Small Cap Retirement Fund has a 1.5% redemption
fee on amounts held in the fund for less than 90 days. If you currently have amounts invested in
either of these two funds and have not met the minimum holding period required
by the funds, your beginning account value with ING will be less than the
ending value with ICMA as a result of the imposition of these redemption fees. However, in the event it is imposed, the
County will make your account whole by crediting your account with ING with an
amount equal to the redemption fee imposed.
When can I
make changes to my account?
You can make investment changes
with your current provider to your current account balance on or before the
close of business on the New York Stock Exchange (generally
Beginning September 19th,
you may make investment changes to the allocation of your future contributions
or the investment of your account balance with ING. You may also make other Program-related
changes such as address and PIN changes.
Will I be
subject to taxes on my funds as a result of the transition?
No. The changes that will take place during the
transition do not result in the taxation of amounts you have accumulated. Amounts will continue to be tax-deferred
while they remain under the Program.
Will I receive
confirmation that the transition is complete?
Yes. Shortly
after the transition is complete, you will receive a confirmation statement
from ING that confirms each of the investment options to which amounts were
transferred.
If you currently have an account with Nationwide
or ICMA, the liquidation of your account will be reflected on your 3rd
quarter statement received from those providers in October. Any questions regarding your prior provider statements
should be directed to Nationwide at (877) 677-3678 and ICMA at (800) 669-7400.
SERVICES
What services
will ING and its local representatives provide?
ING and its local team will provide ongoing
services that include:
·
A Program web site at ingretirementplans.com/custom/joco available on September
19th. Through this site, you
will have a direct link to account information and transaction capability
(through Account Access), availability of Program-specific information,
frequently asked questions, library of educational materials, interactive
calculators and links to other sites.
·
Customer Service Associates available toll-free beginning September 19th
at (800) 584-6001 between the hours
of
·
Comprehensive quarterly statements.
·
Informative newsletters, special reports and educational brochures.
Through
our local team of employees you will be able to take advantage of:
·
Individual one-on-one sessionsconsultations to
discuss your specific issues (e.g., changing deferral rates, calculating
available catch-up amounts, asset allocation, retirement planning).
·
Educational group meetings that cover specific Program features (e.g.,
available catch-up provisions), financial and investment strategies and
distribution and retirement planning.
·
Seminars
on a variety of topics. Topics include: asset allocation, retirement
readiness, common-sense investing, retirement savings options, retirement
income - beyond the basics, saving for college and estate planning basics.
Do I need a
password to access my personal account on the Voice Response Unit and the web
site?
Yes. You will need a
personal identification number (PIN) to access your account on the Voice Response
Unit (VRU) and to register for online account access on the web site. You will be assigned a PIN that will be
identified on the ING confirmation statement that will be mailed at the end of
the conversion. We encourage you to
change your PIN to one of your own preference at your earliest
convenience. PINs can be changed by
using our automated toll-free VRU.
Customer Service Associates cannot change your PIN.
Do I incur any
transaction fees if I make changes using the web site or the toll-free telephone
line?
No. There are
no transaction fees associated with any of the transactions you are allowed to
make through ING, whether you make them using the web site, the Voice Response
Unit (VRU) or by speaking with a Customer Service Associate.
How frequently
will fund performance be updated?
Fund performance will be updated on a monthly and quarterly basis. Monthly and quarterly fund performance reports will be available on the Program’s custom web site. Performance reports will be included with your quarterly statements. You will be able to track daily fund price